Returns & Refund Policy
We are committed to ensuring your satisfaction with any product that you order from www.the99jewel.com
The99Jewel.com offers a hassle-free 30 day exchange and cash back policy. If for any reason you are not satisfied with the product, we will happily provide you with a 100% Exchange or refund on the invioce value.
Replacement or Exchange Policy
There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product provided we have a replacement in stock at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same. We can be reached by email at email@example.com or by contacting us at +91-8828100520 .Customer should usually inspect and refuse to accept the shipment If they find that the package has been opened or tampered with.
In case the product, which is to be replaced, is not in stock, then the customer will be offered the choice of a similar product with little or no difference in price. If customer refuses the replacement offer, then a refund may be initiated once the product is returned back to us in unused condition.
The return process of the product can be restricted depending on the nature and category of the product.
Conditions for replacement:
- Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery or attempted delivery.
- Products/Items should be UNUSED with the tags intact and in saleable condition.
- Products should be returned in their original packaging along with the original price tags, labels and invoices.
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
- Any cost towards packaging, insurance or freight towards returning the merchandise to us will be borne by the Customer
- Customer must obtain Returns authorization from our Customer Service Team before the product is sent back and it will be accepted only at designated address provided by the Customer Service agent.
- We will notify the customer once the returned product has be received by us and upon inspection of the package / product our customer service agents will decide further course of action which will be binding on the Customer.
Refunds shall be processed once the products have been received back at our designated location in unused condition with the tags intact. Usually, it takes 10-15 days for refunds to reflect in your bank account